LEGAL PROTOCOLS

1. Data Controller

The data controller for this website is silentrockethub, located at Torvet 8, 5000 Odense C, Denmark. For any privacy-related inquiries, please contact us at [email protected].

2. Information We Collect

We collect information you voluntarily provide when you contact us, including your name, email address, and any additional information you include in your message. We also collect standard web server logs including IP addresses, browser types, and访问 timestamps for security and analytical purposes.

3. How We Use Your Information

We use the collected information solely to respond to your inquiries, provide requested services, and improve our website functionality. We do not sell, trade, or rent your personal information to third parties.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for a maximum of 12 months unless ongoing business relations require longer retention.

5. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to access, rectify, or erase your personal data. You also have the right to data portability and to object to processing. To exercise these rights, contact us at [email protected].

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

1. What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

2. How We Use Cookies

silentrockethub uses essential cookies to ensure our website functions properly. These cookies are necessary for basic site operations and do not require consent. We also use a single functional cookie to remember your cookie acceptance preference.

3. Types of Cookies We Use

Essential Cookies: Required for website functionality. These cannot be disabled.

Preference Cookies: Remember your settings and preferences (e.g., cookie consent).

4. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites.

5. Changes to This Policy

We may update this Cookies Policy from time to time. Any changes will be posted on this page with an updated revision date.

1. Service Delivery

All services provided by silentrockethub are delivered according to the specifications outlined in the project agreement. We commit to delivering high-quality digital marketing solutions, social media management, and digital product development as agreed upon.

2. Refund Eligibility

Refunds are evaluated on a case-by-case basis according to project milestones and deliverables. If work has not commenced or if deliverables significantly deviate from agreed specifications, partial or full refunds may be considered.

3. Refund Process

To request a refund, contact us at [email protected] with your project details and reason for the request. Refund requests will be reviewed within 5 business days.

4. Non-Refundable Items

Completed work that meets agreed specifications is non-refundable. Third-party costs incurred on behalf of the client (e.g., advertising spend, software licenses) are also non-refundable.

5. Dispute Resolution

Any disputes regarding refunds will be handled in accordance with Danish consumer protection laws. Clients may also contact the Danish Consumer Complaints Board (Forbrugerklagenævnet) if a resolution cannot be reached directly.

1. Acceptance of Terms

By accessing and using the services of silentrockethub, located at Torvet 8, 5000 Odense C, Denmark, you agree to be bound by these Terms of Service.

2. Service Scope

silentrockethub provides data-driven marketing strategies, social media management, and high-converting digital product development services. The specific scope, deliverables, and timelines for each project will be outlined in individual project agreements.

3. Payment Terms

Payment terms are defined in each project agreement. Late payments may incur additional fees as specified in the contract. All prices are exclusive of VAT unless otherwise stated.

4. Intellectual Property

Upon full payment, clients receive full ownership of all custom deliverables created specifically for their project. silentrockethub retains the right to display work in portfolios and case studies unless otherwise agreed.

5. Confidentiality

Both parties agree to maintain confidentiality regarding proprietary information shared during the course of the business relationship.

6. Limitation of Liability

silentrockethub's liability is limited to the total amount paid for the specific service in question. We are not liable for indirect, consequential, or incidental damages.

7. Governing Law

These terms are governed by Danish law. Any disputes shall be resolved in the courts of Odense, Denmark.